Refund policy
Return & Refund Policy
Thank you for shopping with us! Because our products are custom-printed and made to order just for you, we handle returns and exchanges differently than traditional retail stores. Please read our policy below before placing an order.
1. Damaged, Defective, or Incorrect Items
If your item arrives damaged, has a manufacturing defect, or is the wrong item entirely, we will gladly replace it or issue a full refund at no extra cost to you.
- How to report it: Please contact our support team at [Insert Your Store Email] within 7 days of receiving your package.
- What to include: You must include your Order Number and clear photo evidence showing the damage, misprint, or defect.
- Note: Do not mail damaged items back to us unless explicitly requested by our team.
2. Buyer's Remorse and Size Exchanges
Because every item is custom-made on demand when you place your order, we cannot accept returns or exchanges for buyer's remorse, accidental orders, or ordering the incorrect size/colour.
To ensure you get the perfect fit, please review the specific Size Chart provided on each product page before finalizing your purchase.
3. Shipping Address Issues
Please double-check your shipping address during checkout. We are not responsible for orders that are lost, stolen, or delivered to the wrong address due to customer typos or incomplete information provided at checkout. If a package is returned to sender due to an invalid address, you will be responsible for the cost of re-shipping.
4. Cancellation Window
Because our production system is automated to get your order to you as quickly as possible, cancellations or modifications can only be made within 2 hours of placing your order. After this window, production begins and the order can no longer be changed or cancelled.