Shipping policy

Shipping Policy
Thank you for shopping with us! Because our items are custom-made on demand, our shipping process is a little different than standard online stores. Please review our shipping times, tracking information, and policies below.
1. Production & Fulfillment Times
Every single item you order is printed, cut, and sewn just for you. Because of this custom process, your order must go through production before it ships.
  • Standard Production Time: 3 to 7 business days (excluding weekends and holidays).
  • During peak holiday seasons (like November and December), production times may take slightly longer.
2. Estimated Shipping Times
Once your item has been crafted and passes quality control, it will be handed off to our shipping carriers.
  • Domestic Shipping (US/Canada): 10-12 business days after production.
  • International Shipping: 10 to 20 business days after production, depending on your country’s customs processing times.
Please note: Total delivery time = Production Time + Shipping Time.
3. Tracking Your Order
As soon as your order ships, you will receive an automated email containing your tracking number and a link to track your package. Please allow 24 to 48 hours for the tracking link to update once you receive the email.
If you order multiple items, they may occasionally ship in separate packages to ensure they reach you as quickly as possible.
4. Customs, Duties, and Taxes
For international orders outside of the origin country, shipments may be subject to import duties, taxes, and customs clearance fees. These charges are not included in our product prices or shipping fees and are the sole responsibility of the customer upon delivery.
5. Incorrect Addresses & Lost Packages
  • Address Accuracy: Please double-check your shipping address at checkout. We cannot change the delivery address once production has started. We are not responsible for packages delivered to the wrong address due to customer typos or incomplete details.
  • Returned to Sender: If a package is returned to our facility due to an incorrect address or failure to collect it from your local post office, you will be responsible for the reshipping fees to have it mailed out again.
  • Lost Packages: If your tracking information states that your package was delivered but you cannot find it, please contact your local postal carrier directly. We are not responsible for packages that are stolen or misplaced after a successful delivery confirmation.